TERMS & CONDITIONS OF BOOKING

PLEASE NOTE if you have booked accommodation at Lavender Lodge via a separate booking site such as Airbnb or Trip Advisor or some other agency your booking terms and conditions will be governed by that organisation’s terms and conditions.

If you are booking with us direct, the terms and conditions below apply.

  • All reservations will be treated as provisional pending receipt of payment for the cost of the stay. Payment can be made via Bank Transfer or PayPal by prior arrangement.
  • The accommodation price allows two people to share Lavender Lodge.
  • For a full refund, cancellation must be made five full days prior to check-in time (or 3:00 pm if not specified) on the day of check-in.
  • If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.
  • No refunds are given for guests who do not stay the full duration of their holiday.
  • Cancellation – a cancellation must be confirmed in writing.
  • Regrettably, pets are not allowed in Lavender Lodge. The property is also strictly no smoking.
  • Lavender Lodge must be vacated by 11.00am on the day of departure.
  • Lavender Lodge is usually ready for occupation from 3.00pm. Please call if you wish to arrive earlier and we will do our best to accommodate you.
  • Please advise us if your arrival time is likely to be after 6.00pm. We can leave a key in the external key safe.
  • The proprietors are not responsible for any property lost in the property nor can we accept liability for any loss or damage to vehicles left on the property.
  • The person who makes the booking is responsible for the conduct of his/her guests and family and shall take steps to ensure that their behaviour does not cause a nuisance, inconvenience or disturbance to other occupiers or cause damage to property. Any damage caused must be paid for.
  • Disability Awareness – please advise us prior to booking of any disabilities or special requirements. We will do our best to accommodate guest’s needs.
  • We recommend that you take out your own holiday insurance cover.

PRIVACY & TERMS OF WEBSITE USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

TERMS OF WEBSITE USE

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.lavenderlodgeoxon.co.uk (our site), whether as a guest or a registered user.
Use of our site includes accessing, browsing our site.

INFORMATION ABOUT US
www.lavenderlodgeoxon.co.uk is a site operated by Debra Jardine of Parkside House, Tithe Lane, Clifton, Oxon OX15 0PU

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.

OTHER APPLICABLE TERMS
These terms of use refer to the following additional terms, which also apply to your use of our site:

PRIVACY
Our Privacy Policy (below) sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

INFORMATION ABOUT OUR USE OF COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

VIRUSES
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.

APPLICABLE LAW
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

PRIVACY NOTICE

By proceeding to use our service you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy.
By visiting www.lavenderlodgeoxon.co.uk you are accepting and consenting to the practices described in this policy.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.lavenderlodgeoxon.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, or make a booking via our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number
  • PLEASE NOTE if you have booked accommodation at Lavender Lodge via a separate booking site such as Airbnb or Trip Advisor or some other agency your booking and data will be governed by that organisation’s terms and conditions.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    – Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet,
    – Information about your visit, including the (URL) page, response times, download errors, length of visits to certain pages and methods used to browse away from the page.
    – Information we receive from other sources. We are also working closely with third parties (including, other venue / holiday home booking agencies) and may receive information about you from them.

USES MADE OF THE INFORMATION

DISCLOSURE OF YOUR INFORMATION

We will not share your information unless we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    – to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    – to provide you with information about the services we offer
    – to notify you about changes to our service;
    – to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    – to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    – to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    – as part of our efforts to keep our site safe and secure;
    – to make suggestions and recommendations to you and other users of our site about services that may interest you or them.

CHANGES
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to debra@pdqpartnership.com